Support
Something not working? Tell us.
Most problems have a one-line fix below. If yours is not here, or a piece of content is wrong, we would genuinely like to know.
If you are hurt, do not write to us first
RingsideReady cannot help with injuries and will never try. If you have taken a knock to the head, feel dizzy, confused, or unwell, stop training and get prompt medical care. For anything urgent, contact your local emergency number — not this page.
Common problems
- The timer stopped when I locked my phone
- Keep the screen on while a round runs — RingsideReady requests a wake lock, but some phones override it in battery saver. The timer recovers its position if you reload, so you will not lose the round.
- Gym search cannot find my location
- You get three successful searches free. After that, gym search continues on premium. Near Me asks for location only when you tap it. You can also search a city without being there. If nothing comes back, try a larger nearby city — rural areas can be sparse in OpenStreetMap.
- My checklist progress disappeared
- Progress is stored on the device until you sign in. Clearing site data, or using a private window, removes it. Signing in keeps it with your account instead.
- Ask the Coach is locked
- You get three successful answers free. After that, Ask the Coach continues on premium. Failed requests are not counted. The glossary, combo descriptions, drills, timer, and your session log stay free.
- A glossary entry looks wrong
- Tell us. Content errors are the reports we act on fastest — include the term and what your coach says instead.
- I want my account and data deleted
- Settings → Account → Delete account removes your account and the data attached to it. If you cannot get in, write to us from the address you signed up with.
Write to us
One person reads this mailbox. Include your device, your browser, and what you expected to happen — it roughly halves the back-and-forth.
support@ringsideready.appBefore you write
- Try the demo — it runs the same screens without an account and rules out sign-in problems.
- Check the feature pages; a surprising number of “bugs” are free-plan caps working as intended.
- For content corrections, quote the exact term or step so we can find it.
What RingsideReady support cannot do
We cannot assess an injury, tell you whether you are fit to train, clear you to spar, or give a second opinion on anything a coach or clinician has told you. Those are not judgement calls a support inbox should be making. For training questions, your coach knows you and we do not.